Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

1. Please email customer.service@planandprep.com to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
Plan and Prep
     Returns Department Tracking #
     5184 Rachel Ave
     Portage, IN  46368
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

Exchanges will only be accepted for the same item.  You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

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